Terms & Conditions

This service should NOT be used in possible medical emergencies or situations that may require urgent medical attention. If you think that your or someone else’s situation is or might become an emergency, you should IMMEDIATELY STOP using this service and call 999/112.

Examples are:

Severe chest pain, difficulty in breathing, active or severe bleeding, loss of consciousness, slurred speech, facial drooping, inability to move an arm or leg, acute confusional state, fits/seizures, major trauma, a rash that does not disappear under a glass tumbler being pressed against it, possible stroke or heart attack, swallowing a foreign object such as a battery, sudden loss of vision or hearing. This list is not exhaustive.

Dr. Kapil Chawla is offering a private GP service, Reset Your Health and Wellness/Longevity, Limited Out of Hours (OOH) pre-booked remote (Telephone/Video) consultation and a home-visiting GP service.

There is no additional fee for the video consultation and patients can switch between them during the consultation.

In accepting a consultation with a medical practitioner, you agree to pay for the practitioner’s time regardless of the outcome of the consultation (with or without a prescription). Any additional time, investigation or treatment is chargeable at an additional cost. The fee for a phone/video consultation may be taken prior to commencement of the consultation.
There are limitations to remote consultations including prescribing and the doctor may advise that you need to be examined. The fee is non refundable. If you are advised to attend a face-to-face consultation about the same problem the next day, following a phone or a video consultation, you will NOT be charged any additional consultation fee. However, you will incur the cost of a blood test, ECG or any other investigation/referral required.
We can only consult with the patient themselves or the parent or legal guardian of a child under 16. We cannot conduct a consultation about a relative or friend without their permission although we can give general health advice. The person must be in the UK at the time of the consultation or normally reside in the UK.
We reserve the right to refuse to conduct a telephone/video consultation or to terminate a consultation.
Face-to-face and phone/video consultations can be booked anytime online, by emailing us or booking via the link. Evening and OOHs GP appointments including home visits will be offered at the discretion of the doctor with prior arrangement via emailing us.
A Standard telephone/video consultation is for 30 minutes. If you have poor mobile reception in your area, then it is advisable to use a landline. Video consultation is web-based and will require an internet or a Wi-Fi connection in your area.
Telephone/Video Consultations must not be recorded without prior permission of the consulting doctor.
When a video appointment is confirmed we will send you an email with a link to access the service. Very rarely, email systems can experience delays outside of our control. There may be a delay in receiving the video link if it is decided during the telephone consultation to switch to video call.
Should a video consultation not be possible for any reason, the clinician will initiate or attempt to continue the consultation over the telephone.
The clinician reserves the right to terminate the face to face, telephone/video consultation in the event of any inappropriate behaviour.
Prescribing policy: The diagnosing clinician can offer you a private prescription where they feel that prescription medication could assist you in treating your symptoms. Electronic prescriptions (Signature Rx) will be issued and sent directly to the chemist/pharmacist. All medications dispensed on private prescriptions incur a cost (They are NOT free even for children, patients on benefits, over 60s, pregnant women and all other categories which are normally entitled as free on NHS prescription) payable to the pharmacist. CONTROLLED DRUG (CD) PRESCRIPTIONS WILL BE ISSUED ON AT THE CLINICIAN’S DISCRETION. Certain medications such as sedatives, hypnotics, tranquillisers, antipsychotics etc will be issued (both in terms of quantity and duration) at the sole discretion of the prescribing doctor. Please be aware that some medications cannot be prescribed remotely, and the clinician will advise you if they are unable to do so. In the absence of possession and knowledge of your medical records and follow-up care, the service is not suitable for issuing repeat prescriptions (except to cover the shortfall, to prevent running out of essential medications). If you are unable to satisfactorily answer the clinician’s questions, then they may not be able to raise a private prescription.
Private prescriptions will only be issued if following conditions are met: At the sole discretion of the clinician, during a face-to-face, telephone/video consultation or during home visits, it is safe, clinically appropriate and in the best interest of the patient and complies with our prescribing policy.
We can issue sick notes, CD prescriptions and referral to specialists, claim forms and insurance medicals arising out of the consultations done at Elstree Waterfront at the doctor’s discretion only. We must possess your full medical records and these can be issued only during routine clinic timings from Monday to Friday 9:00 am to 2:00pm. There will be a fee for filing claim forms, referral letters, sick notes or any other document as per our fee schedule. This is separate from the consultation fee.
We cannot accept responsibility for unobtainable telephone numbers.
All patient details and records are kept in the strictest of confidence and will be shared with HCA Elstree and with your preferred default NHS/Private GP where you might be registered to provide continuity of care during office hours. If you require your consultation to be shared with your NHS GP, then you must provide us with their practice email address at the time of booking or end of consultation. If you require sharing this information to your NHS GP (or anyone else for which you have given consent) at a later date then you must contact our clinic at HCA Elstree during office hours by email only. There may be an administrative fee for this service.
We are obliged to share relevant information with relevant authorities such as police, social services etc about yourselves or your next of kin in case you are in danger or danger to others, or when required to do so by a court order.
Medical practitioners are responsible for their own clinical practice and for the advice, investigation and treatment that they provide.
Medical practitioners are not available for patients’ well-being outside of the service hours mentioned above. They should contact NHS 111 or 999/112 for emergencies. They should contact their respective NHS surgery.
Any disputes/queries will be dealt with by Dr. Chawla. Please see our privacy policy and complaints procedure.
All payments will be collected via online payment processor Stripe. Stripe is linked to our booking/consultation software provided by Heydoc/Semble. Heydoc/Semble is registered with the Care Quality Commission. Please see Heydoc/Semble GDPR, CQC reports here. Please see our refund/cancellation policy for further details.
Payments received over the phone noted on the paper manually will be shredded securely, once they have been entered into our secure Stripe payment processor. You will be given an option for saving those details on our payment processor for future payments.
Dr. Chawla receives a commission on tests which contribute towards the interpretation fee and administrative cost. We also receive commission for supplements from the wholesale supplier for bulk stocking and easy delivery to the patients. Due to an unprecedented request of supplements from clients via the supplier on the initial protocol recommended without a follow up review, supplements are now stocked by the practice. This is to avoid unsupervised supplement intake by the patients and provide safe monitoring and review of the patients.
We reserve the right to change the hours of consultation and clinic timings at the last minute without prior notice to the patients.
Our Concierge service, yearly packages and International client fee is available on request.
We use AI software to record our consultations (consent given by the client/patient at the time of registering with us) without disclosing personal identity.

Examples are:

Trusted by Hundreds of organisations

Quick Links

Elstree, Borehamwood

London

Dubai

Elstree Clinic Hours

London Clinic Hours